In the tradition of my teammates, I’d like to take a bit of time to introduce myself and my position as Client Relationship Manager with Tulsa Initiative. (If you haven’t seen their entries from the earliest days of the blog check out Micah’s, Diama’s, and Monica’s.) Within TI’s commitment to develop research- and evidence-based programs driven by the academic and think tank world as well as the community, my work falls largely in the latter category with a focus on our current and past client families.
Generally this means that as the Client Relationship Manager I’m charged with (1) building and maintaining our relationships with families to support continued delivery of services including after families transition out of early childhood programs and (2) gathering and tracking qualitative data that will inform evaluations of program performance, key drivers of program take-up and client preferences. The overarching goal is to help us better understand what supports help families provide safe, secure and nurturing environments in which their children can succeed. No one is better positioned to inform this discussion than the families themselves.
I hope in my future posts to expand on our ideas and plans for this – sharing thoughts and seeking input. In line with TI’s mission to implement research- and evidence-based programs, I hope those same standards govern our relationship building, qualitative data collection and tracking mechanisms. Many organizations are modifying and identifying best practices for tracking and eliciting client input and promoting client involvement in the design and evaluation process. I hope to learn about current practices that could be successfully modified to our own communities and projects. Ideas of special interest within this work include participatory action research, family empowerment, community engagement, social capital, network organizing. I could go on for a while so expect to see future posts on these subjects as well as others.
If you have thoughts on the work I’ve been discussing, please use the blog or contact me offblog (is that the proper term?). I’d appreciate hearing your thoughts. My contact information is included under the contact tab and additional information on my background and the team can be found in the Contributors section. Thanks for taking the time to read this. I look forward to many discussions ahead.